Case Studies – Luxury Bathroom Renovations

Excellent work. So pleased we have now placed our order for our Kitchen!

(April 2016)

Mrs Kinsey, Normanton, Wakefield, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Thank you - very professional, reliable and friendly. We are very pleased with it.

(July 2019)

Mrs Cornforth, Plompton, Knaresborough, North Yorkshire

The installer Mark did an excellent job. He kept me informed of progress and takes real pride in his work and I am delighted with the final product.

I had been putting off having my bathroom done for 16 years because of the potential stress and upheaval, but I am really glad I picked More Bathrooms as it took a lot of stress out of the process.

(March 2020)

Lynn Dockerty, Ilkley, North Yorkshire

We are so pleased with our new bathroom. Darren worked so hard and paid great attention to detail, consulting us along the way to make sure that everything was done as we wanted it. He was very accommodating and unfazed by the extra plastering / joinery work that we asked him to do.

Special thanks to Paul, our surveyor, for all his hard work and flexibility before and during the project. We really like the new layout you suggested for the bathroom – it looks identical to the CAD design you showed us.

(January 2016)

Mr & Mrs Craine, Meanwood, Leeds, West Yorkshire