Help & Advice

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

I am delighted with the completed work which was done promptly and efficiently.

Your plumber, Sam, is an exceptionally good worker and left everything clean and tidy every night before leaving.

(May 2018)

Mrs Bowman, Pannal Ash, Harrogate, North Yorkshire

My Perfect Bathroom

My new bathroom is just perfect! I can not recommend More Bathrooms & Passmore Group more highly. We'd had major issue with a company who did our last bathroom so as you can imagine we were wary when choosing a company to do this one, we needn't have been at all.

Everything ran smoothly from measuring up to the fitting. I'd like to give a special thank you to Gary our designer (I wasn't an easy customer I know, changing my mind so many times) and a massive thank you to Joe our fitter he was amazing from start to finish.

(February 2017)

Mr & Mrs Liddemore, Hartshead Moorside, Cleckheaton, West Yorkshire

Thank you to everybody at More Bathrooms & Passmore's.

Thanks to Nigel for his advice, Glen for his excellent workmanship & skills, the office staff and Dave.

It has been a pleasure to deal with your company.

(September 2015)

Mrs England, Crossgates, Leeds, West Yorkshire

Just want to thank all the workmen for such a good job and big thank you to Martin and Elliot.

(August 2020)

Mr Woodcock, Leeds, West Yorkshire