help & advice

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Thanks for a really good job in fitting me a lovely bathroom. Craig, our fitter, was a very clean, tidy, kind and friendly man.

(May 2016)

Mrs Bell, Middleton, Leeds, West Yorkshire

We love our new wet room, it works really well for our lifestyle. Looks swish too!

Had a few problems along the way and it took quite a while, but a very professional job was done and the staff and fitters were lovely.

(June 2017)

Mr & Mrs Alyward, Alverthorpe, Wakefield, West Yorkshire

Dear Sir, having recently completed our bathroom & toilet refurbishment we would just like to say what a superb job you have done. From the moment we entered your showroom to this moment in time all your staff have been great.

A special mention to Sam who is out of this world. Having been a tradesman myself for 40 years i have never seen as good a job as his.

Thank you all again, and for the chocolates - we felt this was a lovely gesture.

(October 2016)

Mr Brook, Lower Wortley, Leeds, West Yorkshire

Excellent from start to finish.

Polite, efficient, capable & friendly throughout. All staff I dealt with were exceptional and the finished job is everything I could wish for.

(June 2016)

Mr & Mrs Keogh, Redhall, Leeds, West Yorkshire