News

Dear Sirs,

Please find enclosed a cheque and completed customer survey as requested.

May we say that we are delighted with the work carried out and it has been a pleasure dealing with your firm. Sam, who fitted the wet room, was superb and very understanding and any little hiccups he sorted immediately. Many thanks for the thank you chocolates it was a lovely and unexpected gesture.

(October 2015)

Mr & Mrs Firth, Rothwell, Leeds, West Yorkshire

To all the staff at Passmores & More Bathrooms, especially Martin & Simon.

We wanted to say how very much we appreciated your high level of customer service & professionalism, especially as you were so responsive to our request to have the en-suite completed before Christmas.

Thank you so much for a great job.

(January 2018)

Mr Harrison, Headingley, Leeds, West Yorkshire

More Bthrooms were really helpful in designing our new bathroom and advising on which products to install. Great service.

(November 2017)

Mr & Mrs Mallon, Harrogate, North Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Excellent workmanship, excellent quality and excellent care taken.

Many thanks for a wonderful bathroom! All help and dealings we have had with all staff have been friendly, professional and helpful.

It was lovely to come back from holiday to a beautiful new bathroom. I would happily use you again in the future and strongly recommend you to others!

(August 2016)

Mr & Mrs Spry, Rawdon, Leeds, West Yorkshire