More Bathrooms merge with Charms Bathrooms of Harrogate – click here for more information.
We are exceptionally proud of all our staff who deliver our first class, reliable service every single day.
7 November 2014
A few months ago a lady, unknown to us, called our showroom regarding the supply of a waste for a wet floor shower.
The lady was having some work done at her home by another company who, when installing the shower, had broken the waste and refused to replace it.
Karen Binks, Passmore’s Ordering Processor, sourced a new waste and would not charge the lady due to the nature of the enquiry and having a variety in stock – costing next to nothing. The lady was eternally grateful of Karen’s help & good nature.
A number of weeks later the ladies mother moved back from the East Coast and decided to have a wet floor shower installed in her new bathroom. Her mother & husband visited the showroom and got a positive feel when listening to Sue Dent, Surveyor Assistant, speak to other customers and booked an appointment for one of our surveyors to go out to the home.
The visit resulted in an order with a possible second referral also on its way. All this is a result of Karen Binks going the extra mile for someone else’s customers.
We offer a free home survey, design and quote service.
A specialist bathroom surveyor/designer will visit you at home to learn more about your design wants and needs and find out how we can work with you to make your dream bathroom a reality.
A relaxed and inspirational space, our showrooms have been thoughtfully designed to help you visualise your dream bathroom, shower room, en-suite or cloakroom.
Incorporating a variety of styles, whatever you're looking for, we're confident you'll find it at More Bathrooms.
Make your dream bathroom, shower room, en-suite or cloakroom a reality and browse our extensive directory of downloadable designer's guides. Packed full of handy tips, advice, and inspirational design ideas.
When calling us you will receive helpful advice from an expert surveyor, have the opportunity to talk through your dream bathroom project in more detail and book a design survey if you wish to proceed.
what our customers say
Chris, our installer, was absolutely brilliant.
A credit to your team - very courteous and a brilliant job done.
Hi Katie and David
I wanted to thank you both for the fantastic support dealing with our shower issues
It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!
Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.
What now appears to be the best solution for us of having a new system at no cost – is a great result!
As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers
My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.
Following our recent bathroom improvements we would like to express our thanks to More Bathrooms and Passmores for the efficient and courteous service we received from start to finish.
We would like to thank Garry for his help and advice in the design of our new bathroom.
We would especially like to thank Jim for his efficiency, care and expertise in bringing everything together to make a wonderful bathroom.
Please pass on our thanks for a fantastic job.
Special thanks to Joe our fitter for your approach to bringing a quality bathroom design to life.
Kevin, our fitter, was excellent!
B & K Passmore Limited. VAT Number: 168830436
Company Number: 4164081. Registered in England & Wales. Private Limited Company.
Head Office & Leeds Showroom: Partnership House, 6 Hales Road, Wortley, Leeds, West Yorkshire, LS12 4PL
Harrogate Showroom: Unit 1 & 2 Beech Avenue Business Park, Beech Avenue, Harrogate, North Yorkshire, HG2 8DS
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