an 11 year old customer review with a difference…

We would like to express our gratitude & appreciation for the excellent service we have experienced throughout this project. The time & effort put in by Paul in the early design stages to the commitment of Steve & Dave in carrying out the works, we have had nothing but superb service & attention to detail.

At all stages we were fully involved in making decisions and when things needed to be resolved as the work progressed, we were always consulted before a course of action agreed.

The finished product is everything we hoped it would be and we would not hesitate to recommend passmore to anybody seeking a high quality bathroom.

(August 2016)

Mr & Mrs Longfield, Morley, Leeds, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

I am delighted with the whole shower room.

Please pass on my thanks to Paul for his design and to Paul, the installer, who carried out such a brilliant job.

(April 2017)

Ms Seddon, Harrogate, North Yorkshire

As my friends, family and neighbours have said ‘SPECTACULAR’.

(October 2015)

Mrs Steel, Bramley, Leeds, West Yorkshire

Excellent work. So pleased we have now placed our order for our Kitchen!

(April 2016)

Mrs Kinsey, Normanton, Wakefield, West Yorkshire