News

Thank you! Just wanted to write and say how much we appreciated the care and consideration that went into every phase of our installation.

Garry, Andy, Mark and Joe are all a great credit to the firm.

We love our bathroom!

(February 2019)

Anne Bennett, Roundhay, Leeds, West Yorkshire

Dear Sirs,

Following our recent bathroom improvements we would like to express our thanks to More Bathrooms and Passmores for the efficient and courteous service we received from start to finish.

We would like to thank Garry for his help and advice in the design of our new bathroom.

We would especially like to thank Jim for his efficiency, care and expertise in bringing everything together to make a wonderful bathroom.

Please pass on our thanks for a fantastic job.

(April 2018)

Mr & Mrs Wildman, Scholes, Leeds, West Yorkshire

We are extremely happy with our new bathroom which is going to make life easier as we get older.

I’d also like to say a special thanks to the bathroom fitter, Steven, whose work, ability to adapt designs and general respect for us and our home were all brilliant.

(March 2017)

Mr & Mrs Vantoch-Wood, Meanwood, Leeds, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

(February 2018)

Mr Dent, Monk Fryston, Leeds, West Yorkshire

The patience of Paul Tarbard in making changes and the skills of Ben Middleton our fitter with making changes to fit in with our needs was excellent.

(June 2016)

Mr & Mrs Sutcliffe, Aberford, Leeds, West Yorkshire