To everyone at Passmore Group,
We are writing to let you know how pleased we are with our new bathroom. It has turned out exactly as we wanted.
The care and attention we received from your firm has been exceptional. You have gone far beyond what would be seen as normal expectation. From our first visit to the Harrogate showroom, through the design stage and on to the fitting we received great care, courtesy and kindness. Every person we had dealings with has been equally helpful and understanding of our needs and desires.
What you have achieved for us is worth all the money and we have been pleased to show off our new bathroom to others. This bathroom will set us up as we grow older.
A special thank you to Garry who made sure we were completely happy with our order by driving us to the Leeds showroom and home again so that we could see what we wanted in situ. Also thanks must go to our fitter, Andy, faced with a third floor flat along with all the constraints of space – he did brilliantly!
Thank you to everyone at Passmore Group for all your wok – as well as the ‘goodies’ we have received.
To everyone at Passmore Group,
Darren was exceptionally good.
The success of the project and our high degree of satisfaction is due to Darren's diligence, quality of work and commitment to the job.
We are thrilled with the work done in our bathroom and shower room. The workmanship was faultless and we had excellent customer service throughout the project.
Would like to say grateful thanks to Glen for the good work and also for keeping a smiling face whilst doing his job.
Nothing was too much trouble. Everything you did was spot on and left in immaculate condition. I will definitely use your company again - having had two projects done to date.
Andy worked with precision whilst carrying out our new bathroom.
He was very polite, exceptionally tidy and always courteous - keeping us informed at all times.
I would recommend Richard the workman for his customer consideration.
By their own admission not the cheapest but from design to installation we were never left wondering how things were going.
Main fitter Steve let us know each day what could be achieved and when snags were hit modified details with ease. Nothing seemed too much trouble for him and standard of finish was brilliant.
Very happy with all aspects of project and would not hesitate to recommend pass more group to anyone.
Excellent service, workmanship and reliability.
The work was completed within the predicted time frame with no disruption and the area was left clean and tidy.
Kevin, our fitter, was excellent!
Really pleased, so pleased that we’d like Simon to contact us regarding our other bathroom!
Tradesman, Kevin, was a pleasure to have in our home.
Would like to thank Andy, Mark and the Electrician for their hard work and Simon for designing our new bathroom.
We are delighted with all aspects of the work carried out.
We had a bathroom and separate toilet combined into one. Simon, the designer, came up with ideas for the layout and design that none of the other companies we saw did.
Andy, the fitter, did a brilliant job. He removed walls, installed a new hot water system, created a wet room, tiled and fitted the suite. We cannot fault the finish. The bathroom is more than we could have hoped for and we would have no reservations about recommending More Bathrooms.
We would like to take this opportunity to pass on a few thanks to the people involved in our bathroom transformation.
Firstly to Andy Keir for his help and advice in choosing the layout and his recommendations of products, Andy was very pleasant and courteous throughout the whole process.
Secondly our fitter, Richard Bashforth. Richard was a very friendly and professional work. He consulted with us on every aspect of the build to make sure we were happy with his work and did a brilliant job.
Thank you also to all at the office who were always helpful and friendly. We are very happy with the new bathroom and the whole process from start to finish.
I never give 10 points as you then have nowhere to go.
This was the exception.
Totally professional service and warmth of a family run business - excellent!
Appreciated being updated by the fitter and given choices where to put switches, placing hooks, toilet roll holder, fan position etc. Also changed shower pump to meet our requirements.
I am delighted with the completed work which was done promptly and efficiently.
Your plumber, Sam, is an exceptionally good worker and left everything clean and tidy every night before leaving.
One of the best pieces of work we have had done in over fifty years of home ownership.
Mario was s superb craftsman, pleasant in manner and caused us no inconvenience.
Full marks to More Bathrooms who have recently completed a major bathroom conversion for us plus the installation of an additional en suite in an adjacent bedroom.
Their installer, Steve, proved to be a master of most of the skills required and adequately managed the attendance of other tradesmen at the appropriate times. He kept us informed of progress and problems on a daily basis and paid great attention to doing the work without disruption or unnecessary alterations to our house.
The works were completed within the projected time scale of five weeks and budgeted costs were achieved. We have full confidence in recommending More Bathrooms for similar projects elsewhere.
A job well done.
Thanks to More Bathrooms, part of the Passmore Group for helping us to create a superb bathroom with the minimum fuss. Andy made sensible recommendations at the planning stage and in the showroom. Paul was bright and early every day, even through the ‘snowstorm’, and worked cheerfully and hard throughout the fitting process.
We have had our en-suite converted to a wet room and main bathroom and cloakroom replaced.
Overall this has been a great experience. The workmanship of the fitter Steve is second to none and we are delighted with the final results. The process throughout was very good. from visiting showroom, Garry coming to our house and assisting with design to the office staff ringing and keeping us up to date with progress.
We have had a few small issues at the very end however these were fully resolved. We would (and have) recommended More Bathrooms, part of the Passmore Group to friends and would certainly use them again. Probably not the cheapest company but worth every penny if you want a quality finish.
Following our recent bathroom improvements we would like to express our thanks to More Bathrooms and Passmores for the efficient and courteous service we received from start to finish.
We would like to thank Garry for his help and advice in the design of our new bathroom.
We would especially like to thank Jim for his efficiency, care and expertise in bringing everything together to make a wonderful bathroom.
Please pass on our thanks for a fantastic job.
Andy Fisher (fitter) was a pleasure.
Very knowledgeable and skilled.
Chris, our installer, was absolutely brilliant.
A credit to your team - very courteous and a brilliant job done.
Excellent standard of work by my fitter.
Hi Katie and David
I wanted to thank you both for the fantastic support dealing with our shower issues
It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!
Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.
What now appears to be the best solution for us of having a new system at no cost – is a great result!
As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers
My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.
Our installation tradesman was called Asim who was very pleasant and made an excellent job and sorted out all the problems from a design point of view.
To all the staff at Passmores & More Bathrooms, especially Martin & Simon.
We wanted to say how very much we appreciated your high level of customer service & professionalism, especially as you were so responsive to our request to have the en-suite completed before Christmas.
Thank you so much for a great job.
Best customer service!
Very professional, flexible and responsive. More Bathrooms always kept us up to date with progress.
The fitter was very polite, efficient, helpful and reliable.
My experience of this company has been excellent from start to finish.
Having lost my husband to cancer, aged 50, 4 years ago I always find it daunting to take on such a huge renovation. My support from Andy to design and plan my new bathroom was faultless, he made sure I knew all the options and gave his opinion when I asked for it. Steve was my fitter, he was also brilliant. Such a talented man, working relentlessly to ensure every detail was sorted. In an old house, there were some stumbling blocks but Steve overcame these with ease.
Overall I have had a great experience, I love my new bathroom and would recommend More Bathrooms every time. Thank you.
Steve who installed our bathroom was fantastic!
He was professional, thorough and finished the work to a very high standard.
He's a credit to your company and made our bathroom look fabulous!
Dear Mr Passmore,
May I firstly express our appreciation for the excellent service that we have received throughout this project. The expertise and workmanship in carrying this work has been of a high standard and is apparent from the quality of the finished installation. I acknowledge that this was achieved although this property posed problems being in parts some 110 years old.
With regard to the personnel involved in the installations, and in particular, Andy, skill and commitment have been very evident. At all times care and consideration were paramount whilst working in an occupied household.
A really professional and friendly service from start to finish, I was amazed at the high level finish and through this my immediate family are looking to use the company for there bathroom too. They took care of everything from the very beginning until I was completely satisfied with the finished product. Great all round service. The fitter Sam was really friendly and very good and kept it very clean at all times can't speak highly enough of him.
More Bthrooms were really helpful in designing our new bathroom and advising on which products to install. Great service.
Bathroom was well designed and end product looks good.
Final cost consistent with quote, no hidden extras.
Job completed within the time frame quoted.
The service in the showroom and on site was really good making us feel comfortable through the whole process Darren the installer was brilliant and managed to get everything done quicker than expected while ensuring the highest quality end product.
Darren was an excellent and efficient worker.
Just wanted to let you know we're very happy with our new bathroom.
Paul, our fitter, was incredibly quick and un-intrusive - many thanks!
Very happy with the completed work.
Staff / designer at showroom, fitter and quality of work - would thoroughly recommend.
The fitter couldn't have been more helpful and did a first class job. The back up was amazing and the quality of the shower cubicle and toilet was top class. Considering the attention to detail the overall cost was very reasonable.
We would highly recommend this company.
Very impressed with Joe our fitter and Paul our designer.
100% rating from showroom visit to sign off with installer.
3 rooms professionally installed by Glen whose attention to detail is second to none.
It has been a pleasure to work with More Bathrooms and I wish I had another room to convert!
We would just like to say a big thank you to More Bathrooms for all the work carried out on our new bathroom & en-suite.
Everything has been carried out in a very professional way from choosing our products in the showroom to installation completion.
Our fitters, Ben and Matt, were brilliant! Their workmanship was excellent and I completely trusted them to do a good job. They had a great attitude even when facing any challenges and were a pleasure to have around – friendly, approachable and completely trustworthy.
Absolutely delighted with our new bathroom.
We would like to particularly commend Sam who fitted it to the highest standard, and Paul who designed and guided us through the whole procedure from start to finish.
Can highly recommend Passmore's for the quality of their service, products and fitting.
Just want to say thank you again for a very professional job well done. My wife and I are extremely happy with the workmanship carried out. You have a very professional workman in Glen and he takes great pride in his work.
We love our new wet room, it works really well for our lifestyle. Looks swish too!
Had a few problems along the way and it took quite a while, but a very professional job was done and the staff and fitters were lovely.
Everything was excellent in every way; value for money & support through the process to attitude of the company and the values.
Our fitter, Joe, was also superb!
New en suite and bedroom remodel.
We had a new en-suite created last month and cannot speak highly enough of Sam and the team doing the job. Our house is 1840s which offered its own challenges but they were dealt with in a stress free and professional manner. Even when it looked like a waste pipe would go straight across a window!
The quality of the finish has been great.
I am delighted with the whole shower room.
Please pass on my thanks to Paul for his design and to Paul, the installer, who carried out such a brilliant job.