Case Studies

We have finally got there, a finished bathroom.

We want to thank you for seeing through a project extended by Covid and illness.

Please make it known that we were highly impressed with Darren, it was his skill that made what was planned become reality.

The final job fixing the light has worked and we have made the final payment.

Thanks again and we are looking forward to enjoying our new bathroom.

Mr & Mrs Evans, Bradford, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

A first class service from start to finish. I am delighted with my new bathroom. Thank you in particular to Andy, Joe and Mario.

Jo Galvin, Headingley, Leeds, West Yorkshire

We would like to express our thanks to Carl and the team Nigel, Joe and Damien on the completion of our new bathroom. The suggestion from the design team about a total redesign has proved to be fantastic. The fitting by Carl was to an extremely high standard and he involved us all the way through on any decisions that needed making, he has done a fantastic job.

We will definitely recommend you to everyone.

Mr & Mrs Wilson, Beeston, Leeds, West Yorkshire

We are so pleased with our new bathroom. Darren worked so hard and paid great attention to detail, consulting us along the way to make sure that everything was done as we wanted it. He was very accommodating and unfazed by the extra plastering / joinery work that we asked him to do.

Special thanks to Paul, our surveyor, for all his hard work and flexibility before and during the project. We really like the new layout you suggested for the bathroom – it looks identical to the CAD design you showed us.

Mr & Mrs Craine, Meanwood, Leeds, West Yorkshire