More Bathrooms merge with Charms Bathrooms of Harrogate – click here for more information.
We are exceptionally proud of all our staff who deliver our first class, reliable service every single day.
what our customers say
We would be happy to work with you again following your work on our shower room and recommend you to anyone in the future.
We came back to More Bathrooms, part of the Passmore Group, due to the excellent job they did on our en-suite a few years back.
The process was smooth and clear; home visit, showroom visit, surveyor visit and then the guys turned up to do the work. All was done at a time that suited us (they were ready to start the work a couple of days earlier but we couldn’t get time in our diaries).
Work was carried out on schedule, even working weekends to stay ahead. When problems did occur the fitter dealt with them calmly and professionally - setting out our options without leaning one way or the other. The work was completed on time, although we did have a problem with bath taps, I suspect this was caused by a supplier but was eventually solved to our satisfaction.
The end result looks brilliant, and have had many positive comments from visitors. One special shout needs to go to Sam, he has now done both our jobs and is brilliant. A less patient individual might have reacted differently to being pestered by their customers!
I am delighted with the completed work which was done promptly and efficiently.
Your plumber, Sam, is an exceptionally good worker and left everything clean and tidy every night before leaving.
Hi Katie and David
I wanted to thank you both for the fantastic support dealing with our shower issues
It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!
Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.
What now appears to be the best solution for us of having a new system at no cost – is a great result!
As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers
My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.
Our bathroom and WC has been transformed!
From the designer, Garry, coming out to give a quote, followed by Steve the installer – everything ran so smoothly. We have to say a first class job was achieved. Steve is the most well-mannered, conscientious, hardworking person, an absolute credit to your company. We are highly satisfied & delighted with the project.
Thank you all so much!
B & K Passmore Limited. VAT Number: 168830436
Company Number: 4164081. Registered in England & Wales. Private Limited Company.
Head Office & Leeds Showroom: Partnership House, 6 Hales Road, Wortley, Leeds, West Yorkshire, LS12 4PL
Harrogate Showroom: Unit 1 & 2 Beech Avenue Business Park, Beech Avenue, Harrogate, North Yorkshire, HG2 8DS
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