Case Studies

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Many thanks to everyone at More Bathrooms & Passmore's for our wonderful new bathroom.

We immediately felt comfortable the first time we arrived at the Showroom and met Nigel, who was very helpful and so patient with us.

Special thanks to Chris, our fitter, who worked so hard to bring the project together and on time - we would also like to thank Mark & Richard who worked with Chris. All your guys were always polite, professional and kept us fully informed and were very grateful for the endless tea & coffee.

We are delighted with our new bathroom and would have no hesitating in recommending you.

Mr & Mrs Lewis, Tinshill, Leeds, West Yorkshire

Over the years we have had many experiences with various works being done but none has ever gone so smoothly and efficiently as yours.

Mr Crank, Alwoodley, Leeds, West Yorkshire

Really happy your fitters are a credit to the firm. Paul is someone we'd definitely be happy to deal with again.

Mr & Mrs Ferguson, Oakwood, Leeds, West Yorkshire

To all at More Bathrooms,

Just a note to say a big thank you for our new bathroom - what a transformation!

We cannot praise Paul, our workman, enough for his hard work over the two weeks. Also thanks to Paul, our surveyor, for sourcing all the materials and making it all come together so well. We would highly recommend More Bathrooms to anyone.

Mr & Mrs Baggot, Morley, Leeds, West Yorkshire