Case Studies

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Absolutely love our new en-suite bathroom. The whole team worked so hard from start to finish in bringing our vision to life! Thank you so much guys!

Mr & Mrs Stead, Denby Dale, Huddersfield, West Yorkshire

Just had a new bathroom fitted by More Bathrooms.

We were looking for a company who took the headaches out of a major task (arranging plumbers, tilers, electricians etc.). From start to finish, they did exactly what we required and the finished result is amazing!!

From the office staff (Sarah & Katie to mention just two), to the designer, Andy and Installation Supervisor, Joe, the whole process was easy and hassle free. The installation was done by father and son team, Martin and Elliot, and we couldn't fault them. They were polite and professional and nothing was too much trouble.

I would recommend More Bathrooms to anyone needing a make over or complete refurbishment.

Ms Bywater, Morley, Leeds, West Yorkshire

Many thanks to everyone at More Bathrooms & Passmore's for our wonderful new bathroom.

We immediately felt comfortable the first time we arrived at the Showroom and met Nigel, who was very helpful and so patient with us.

Special thanks to Chris, our fitter, who worked so hard to bring the project together and on time - we would also like to thank Mark & Richard who worked with Chris. All your guys were always polite, professional and kept us fully informed and were very grateful for the endless tea & coffee.

We are delighted with our new bathroom and would have no hesitating in recommending you.

Mr & Mrs Lewis, Tinshill, Leeds, West Yorkshire

Absolutely delighted with the work done. We needed to amalgamate a bathroom and toilet which involved pulling an internal wall down. We thought there would be a lot of mess but it was kept to a minimum.

Martin, the man who did the bulk of the work, was very efficient,never took a break and rarely needed a cuppa. He was a great worker and a pleasure to have in the house. He had a good support team of experts to call on as this was no easy job.

The final result including plastering and tiling is fantastic. Passmores and More Bathrooms might not be the cheapest company but you get what you pay for and every penny was worth it. Well done team.

Lynne Tolan, Whixley, York, North Yorkshire