Case Studies – Bathroom Renovation

To everyone at Passmore Group,

We are writing to let you know how pleased we are with our new bathroom. It has turned out exactly as we wanted.

The care and attention we received from your firm has been exceptional. You have gone far beyond what would be seen as normal expectation. From our first visit to the Harrogate showroom, through the design stage and on to the fitting we received great care, courtesy and kindness. Every person we had dealings with has been equally helpful and understanding of our needs and desires.

What you have achieved for us is worth all the money and we have been pleased to show off our new bathroom to others. This bathroom will set us up as we grow older.

A special thank you to Garry who made sure we were completely happy with our order by driving us to the Leeds showroom and home again so that we could see what we wanted in situ. Also thanks must go to our fitter, Andy, faced with a third floor flat along with all the constraints of space – he did brilliantly!

Thank you to everyone at Passmore Group for all your wok – as well as the ‘goodies’ we have received.

Mr & Mrs Hughes, Harrogate, North Yorkshire

We came back to More Bathrooms, part of the Passmore Group, due to the excellent job they did on our en-suite a few years back.

The process was smooth and clear; home visit, showroom visit, surveyor visit and then the guys turned up to do the work. All was done at a time that suited us (they were ready to start the work a couple of days earlier but we couldn’t get time in our diaries).

Work was carried out on schedule, even working weekends to stay ahead. When problems did occur the fitter dealt with them calmly and professionally - setting out our options without leaning one way or the other. The work was completed on time, although we did have a problem with bath taps, I suspect this was caused by a supplier but was eventually solved to our satisfaction.

The end result looks brilliant, and have had many positive comments from visitors. One special shout needs to go to Sam, he has now done both our jobs and is brilliant. A less patient individual might have reacted differently to being pestered by their customers!

Mr Sayer, Scholes, Cleckheaton, Bradford

Very impressed with Joe our fitter and Paul our designer.

Ms Hurst, Oakwood, Leeds, West Yorkshire

I am writing to acknowledge how pleased i am with my new bathroom.

Everything was made really easy, from the first contact with Simon who planned my installation, then meeting Joe who went through all the details of the fitting.

It is exactly the bathroom i saw in the showroom, its amazing, but the main man who made it happen is Craig.

Craig is a very skilled member of your team and takes great pride in his work to actually make dreams happen. He was reliable, trustworthy and a very conscientious worker who went above and beyond to make my beautiful bathroom.

A big thank you to Passmore and Craig.

Please let Craig know we are nominating him for the Yorkshire Tea award. If he wins he will get his weight in tea delivered to his home.

Janet Atkinson, Morley, Leeds, West Yorkshire

Very skillfully fitted bathrooms, with great care and attention to detail.

The design stage could have been dealt with in short stages instead of one extended appointment and a few small design details had been omitted. These were resolved at the installation phase, however.

Overall the result is excellent and would return to More Bathrooms for any future project, for a high quality refurbishment.

Ms Cheemas, Bingley, Bradford, West Yorkshire